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Handled customer inquiries from the UK, USA, Australia, and New Zealand regarding order status, refund requests, and payment-related issues. Assisted customers with basic troubleshooting steps to resolve issues with their Bose products while ensuring a positive customer experience through effective communication.

Handled customer concerns related to network issues, billing disputes, new plans, and promotional offers for US customers. Provided support as part of the T-Mobile process, assisting customers with resolving service-related issues while ensuring a positive customer experience.