Rahul Singh

As Assistant Operations Manager, lead and manage a team of 40 members, overseeing their performance and KRAs to ensure alignment with organizational goals. Execute daily capacity planning to optimize resource utilization. Address client escalations promptly with effective solutions to maintain client satisfaction. Conduct weekly review calls with clients to discuss performance metrics and process changes. Prepare and present comprehensive weekly reports for internal stakeholders to support informed decision-making and continuous improvement. Ensure smooth operations through proactive problem-solving and team coordination.